What are you looking for?
We are delighted to welcome you to the Lipault website (hereinafter referred to as the "Site"), the official online store for the brand Lipault. We ask you to take the time to read these terms and conditions carefully. Unless stated otherwise herein, the relationship between Lipault and its Users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. If you do not agree to these terms and conditions in their entirety, please do not use the Site.
From time to time, when you use particular services or purchase products on this Site, you may receive additional guidelines, rules and policies applicable to such services and products, all of which are hereby incorporated by reference and will apply to your use of the Site.
Lipault may from time to time amend the Terms and Conditions by posting such change at the Site. Use by you after such change has been posted shall constitute acceptance of such changed terms.
For the meaning of the definitions used in these Terms and Conditions, please refer to section 18.
Aboutbags NV (RPR Oudenaarde 0681 881 789) is the seller of the products displayed on the Site. Aboutbags NV has its registered office at Westerring 17, 9700 Oudenaarde, Belgium.
Aboutbags NV other contact details are as follows:
Lipault uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site.
The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate only.
We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colors of our products.
However, we cannot guarantee that your screen's display will accurately reflect the color of the product on delivery.
Changes are periodically made to the information on the Site without notice to you. Lipault reserves the right to change the Site at any time, in its discretion.
Lipault does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected,
or that the Site or the server that makes it available is free of viruses or other harmful components.
Lipault shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.
Cabin carry-on/hand luggage restrictions: while we make efforts to ensure that items listed as cabin carry-on/hand luggage meet current airline restrictions, we cannot be held responsible if an airline applies other check-in standards or if airlines or airports change their restrictions.
The price of the products you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed on the e-mail confirmation confirming receipt of your order. All prices are in £, inclusive of VAT and forwarding charges.
If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for the sum that has been debited from your credit card for the products.
After submitting your order we will send you an e-mail confirming receipt of your order. At that time we reserve the corresponding amount on your credit card, and we debit your card when we ship the goods.
If you pay by credit card, you will receive an e-mail containing your payment status.
As soon as the goods are shipped, you will receive a notification (the "Shipping Notification E-mail"). All orders are subject to availability of the products at the time of dispatch.
We reserve the right to cancel your order for any reason.
Lipault retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities.
While Lipault is the seller, you must make payment to the bank account of Frucon², details displayed on the payment pages of the Site.
Purchase of gift cards
Validity of gift cards
Use of your egift card
How do I use my gift certificate?
If you’re lucky enough to have a gift certificate for our online store, you can get a pre-specified amount off when you buy products online.
There are 2 ways of redeeming your gift certificate:
A small box will appear where you can fill in your code. After adding your code, click “Apply”. Your gift certificate will have been applied.
N.B. You will not be able to check the balance of your gift certificate using the above method. Please use the second method of redeeming your gift certificate as described below.
If you would like to check the balance of your gift certificate, please follow these steps:
A small box will appear where you can fill in your code. After adding your code, click “Apply”. To check the balance of your gift certificate click the “check balance” link below the certificate box.
Your payment will only be processed after you have verified your details, accepted the terms and conditions, and clicked the ‘Place order’ button.
Return of products paid for with an egift card
If you return a Lipault product (within the period indicated in the online shop policy) that was paid for with an eGift Card, you will receive a new eGift Card with the same period of validity as that of the eGift Card used earlier and a balance equal to the purchase amount. The eGift Card used for the purchase will expire.
egift card balance
Lost or stolen gift cards
Lipault is not responsible for the loss, theft, destruction, or unauthorised use of eGift Cards. The holder of the eGift Card shall not receive any compensation for the above.
No sale contract will exist between you and Lipault until Lipault dispatches the products. All information on our Website is an invitation to treat only and is not an offer or unilateral contract. Your order represents a binding offer by you to purchase our products. The sale will only be binding on us once we have notified you by means of the Shipping Notification E-mail that the goods have been dispatched to you.
Lipault reserves the right to refuse an order, wholly or partially, in the following cases:
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
All goods will be dispatched from Lipault. If your product is not delivered within the specified timescale, please contact us with your client number or order number. You may then treat the sale contract as at an end and request a full refund for the relevant products as your only remedy. You may also specify a new delivery period that is appropriate in the circumstances and require Lipault to deliver the products before the end of that period; and then, if Lipault does not deliver in that extended period you may treat the sale contract as at an end and request a full refund for the relevant products.
We only ship via a professional courier. We always require someone to sign off for delivery. You accept that a delivery is signed off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date.
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure described under clause 10 below, but for faulty goods or goods being returned due to our error we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product.
Please follow the procedure described in this clause 10 below if you are to return any products under clause 9 above or as a result of incorrect products being delivered or in any other circumstances that Lipault agrees with you for a return to be made. You may also use this process for the statutory withdrawal/cancellation mentioned in clause 11.
Only goods purchased online on the Site can be returned. As for any other return, we advise you to contact the store where you have purchased the goods.
You have no right of retraction/cancellation for the supply of goods made to the customer’s specifications or clearly personalized.
Right to cancel
You have the right to retract/cancel from the sale contract within 14 days without giving any reason.
The retraction/cancellation period will expire: (i) after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products; or (ii) in the case of a sales contract relating to multiple products ordered by you in one order and delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products.
To exercise the right of retraction/cancellation, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).
You may use the model cancellation form but it is not obligatory. You can also electronically fill in and submit any other clear statement on our website using the return form (and we encourage you to use the return form for more efficiency in processing the retractions/cancellation). If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you retract/cancel from the sale contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling from you.
We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We will collect the goods in the manner described in the Return Form, and bear the costs related thereto. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods. You should not yourself send back the goods in a manner other than set forth in the Return Form; if you may do so anyhow, you are doing so at your own cost and responsibility.
The terms and conditions of this sale contract do not affect your statutory rights. We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Site, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence or wilful misconduct.
We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the sale contract for:
(a) any losses which are not foreseeable by both parties to the sale contract at the time such sale contract is formed arising in connection with the supply of the products and related service or their use by you;
(b) any losses which are not caused by any breach by us;
(c) business or trade losses.
Our entire liability in connection with the sale contract will not exceed the purchase price of the products in question.
Lipault is under a legal duty to supply the ordered products that are in conformity with the sale contract.
(a) Legal Warranty:
Consumers are entitled to the legal warranty. It covers lack of conformity of the goods at the time of the delivery. The seller undertakes to replace or repair the concerned goods (or parts) free of charge. The seller reserves the right to exchange the article if the costs for a repair are disproportionate, or if a repair is impossible. The consumer has the burden of proof to show that defects that appear after a period of 6 months following delivery were in place at the time of delivery.
(b) Commercial Warranty:
Lipault also offers an additional commercial warranty on certain products. For details of this warranty, please refer to the warranty card and/or to the Site.
If you have any questions, or if you have technical problems in accessing information on our Site, please contact: firstname.lastname@example.org.
All brand names, product names and titles used on the Site are trademarks or trade names of Lipault or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as they may constitute an infringement of the holders' rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of Lipault or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain Lipault's prior written consent.
(a) A submission will not in any way establish a confidential relationship nor will it place Lipault in the position of receiving a submission in trust and Lipault shall not be obligated and makes no commitment to treat or maintain as confidential such submissions.
(b) Lipault shall have the right to retain any material submitted to it, to make copies thereof and to retain the same in its files.
(c) No obligation is assumed by Lipault or may be implied by the receipt or examination of the submission unless or until a formal written agreement signed by Lipault and by you, and then Lipault's obligations shall be only as expressed in that written agreement.
Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:
Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of England and the English courts. This clause does not affect your statutory rights. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence.
If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.
These Terms and Conditions supersede all prior terms applied with the User.
For any questions, remarks or technical issues with respect to this Site, please contact us.
These terms and conditions were last updated on June 11, 2018.