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Contact us

Frucon² and Lipault welcome your questions and comments. Please select your question.

Visit our service website Support & Go to order spare parts for your Lipault product. Please make sure you have the full product code, which you can find on the warranty card or on a label inside the product. Please note that for some (older) collections we may no longer have parts available.

To contact us by email :


Contact Customer service :


Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.

FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.

Repairs:

We recommend that you have a Lipault Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Lipault Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.

Spare Parts:

Visit our service website Support & Go to order spare parts for your Lipault product. Please make sure you have the full product code, which you can find on the warranty card or on a label inside the product. Please note that for some (older) collections we may no longer have parts available.



To contact us by email :




Lipault UK address:
5 The Square, Stockley Park,
Uxbridge, Middlesex, UB11 1ET